Business

Emergency on-site support
Your office computers won’t start? The network’s down? At SOS Computer, we know exactly how it feels when screens go blank and nothing you do will get your system going again. Don’t panic – just call us and we’ll do everything we can to fix your problem quickly!

Our engineers are experienced in all hardware repairs, whether you’re using PCs or Macs. We’ll come to your business premises – or your home, if that’s more convenient. And we can usually have your system up-and-running the same day.

But if we need to order parts, we’ll leave you with a courtesy computer and immediately recover those important files. So you can carry on working, and we’ll arrange a second visit, at your convenience, to complete the repair. Because we care as much about your deadlines as you do…

Remote servicing
In need of a quick computer fix? We can service your computers remotely. It’s fast, safe and effective. It means we don’t have to come to your premises to keep your system running smoothly, and it won’t cost you more for this added convenience.

Regular servicing is a sound investment that prevents those scary breakdowns. Give us a call now on 01227 38 99 11 and we’ll explain how it works.

Scheduled maintenance

Regular servicing helps prevent breakdowns and emergency callouts. We can organise scheduled maintenance to fit in with the demands of your business, with a choice of workplace visits or remote servicing.

Purchasing advice
At SOS Computer we pride ourselves in giving impartial advice on the best products to buy. With thousands to choose from, it can be difficult to know what would most suit your business needs.

So why not leave the hard thinking and research to our technology experts? With your budget in mind, we’ll find the ideal products for your needs, with no compromise in quality and performance.

We can install and configure a complete new computer system together with all the peripherals (printers, scanners and other devices such as webcams and cameras).

We’ll get you connected to the internet and provide you with the latest security software for your safety and the protection of your computer.

Finally, we’ll transfer all files and settings from your old computer to the new one, so you can resume work exactly where you left off.

If you only need some additional equipment rather than a whole system, we’d be happy to give advice and set that up too.

Wireless networks
Our engineers can set up a wireless (WiFi) network and supply you with the necessary equipment if you don’t already have your own. We’ll connect up your PCs and allow them to share your broadband connection, your documents and your printer(s).

Network infrastructure
A network infrastructure is a combination of hardware components and software applications. Our engineers can provide the right level of infrastructure for your business, from small-scale to high-end.

You’ll need at least one network switch and network cables to connect all your computers and printers. We’ll also make sure you have the correct level of security with the use of VLANS, port-mappings and firewalls. Just give us a call to discuss your needs.

Cloud computing + backup
Cloud computing may be the most reliable and cost-effective way of storing and backing-up your precious files, images and and other data. It involves using a network of remote servers that can hold huge amounts of digital information, located at a distance, hosted on the internet and made available to multiple users.

You keep your information “in the Cloud” by uploading it to these servers online, rather than copying it to a local server or servers kept in your own office or premises, which could develop faults or break down completely.

We can show you the options, pricing plans, etc., and help you choose the best way of keeping your precious data safe, secure and regularly backed-up.

Disaster recovery
The information you need to run your business is kept on your computer’s hard drive. If this fails, or ‘crashes’, and you haven’t backed up the information, it can be very bad news for your business.

Your system can also be attacked by viruses. A virus is a piece of malicious computer code that can be downloaded onto your computer and it can have a disastrous effect on your business.

Viruses can also be in emails pretending to come from legitimate sources, so it’s important not to click on any links that you do not totally trust.

Early warning signs
There are some signs that should warn you and therefore prompt you to backup your files and call us in before it’s too late. These signs are:

a computer that is very slow to start up or takes forever to do a simple task.
files are missing or become corrupt. You might even get an icon on the bottom left of the screen saying that a read/write error occurred while copying some files.
Sometimes data corruption is so advanced that the computer will show a blue screen and restart randomly.
These signs aren’t just specific to failing hard drives. They could relate to other issues such as virus infections or other hardware problems.

In order to diagnose the real cause of these problems, the computer needs to be thoroughly checked and our experts can help you to do just that. At SOS Computer, we are experts at removing infections and recovering the material from hard drives.

We can remove all viruses and threats, from the easiest to the most stubborn ones. And we can check the security level of your computer and make the necessary changes to increase the safety and privacy of your data once you go back online.

Before a hard drive fails completely, we can save most of the data and transfer it to a brand new one. Techniques used will vary depending on how corrupt the drive is.

If little corruption is detected then we’ll clone your old drive to a new one. Otherwise, we may have to transfer only critical files using more advanced tools.

Either way, your files will be saved and you should have a working computer very quickly. Call us on 01227 38 99 11 if you have any questions or concerns.

Domestic

Emergency callout
Computer won’t start? WiFi network’s down? We know exactly how it feels when screens go blank and nothing you do will get your system going again. Don’t panic – just call us and we’ll do everything we can to fix your problem quickly!

Our engineers are experienced in all hardware repairs, whether you’re using a PC or an Apple Mac. We’ll visit you at home, and if we can fix your problem we can normally get you up-and-running the same day.

But if we have to order parts, we’ll leave you with a courtesy computer and immediately recover those precious files. We’ll then arrange a second visit, at your convenience, to complete the repair.

Our ‘No Fix, No Fee’ guarantee means there’s no charge if we can’t sort out your problem. When you make an appointment with us, you’ll be given the name of the engineer visiting so you know who expect. We want you to have total confidence in our service.

Remote servicing
In need of a quick computer fix? We can service your computers remotely. It’s fast, safe and effective, and means we don’t have to come to your home to keep your system running smoothly.

Regular servicing prevents those scary breakdowns. Give us a call now on 01227 38 99 11 and we’ll explain how it works.

PC setup
We can install and configure a new computer system together with all the peripherals (printers, scanners and other devices such as webcams, speakers and cameras). We’ll get you connected to the internet and provide you with the latest security software for your safety and the protection of your computer.

Finally, we can transfer all files and settings from an old computer to a new one if necessary.

Purchasing advice
At SOS computer we pride ourselves in giving impartial advice on the right products to buy for your home PC setup. With thousands of products to choose from, it can be difficult to know what would best suit your needs.

So why not leave the hard thinking and research to our technology experts? We’ll find the ideal products for your needs and budget, without compromising quality or performance.

If you just need some additional equipment rather than a whole system, we’ll be happy to give advice and set that up too.

Wireless networks
We can set up a wireless (WiFi) network and supply you with the necessary equipment if you don’t already have your own. We’ll connect your up your PC or Mac and allow them to share your broadband connection, printer, scanner, speakers and other peripherals. We can also provide wireless connections to any outbuildings or garden structures – ideal for home offices!

Virus removal
A virus is a piece of malicious computer code that can be downloaded onto your computer. As you’re browsing the Internet looking for some inspiration for your next holiday or gathering information about your favourite hobby, a big warning sign might pop up on your screen telling you, for example, that your computer has many viruses or the hard disk is about to die and you should take immediate action.

STOP everything: your computer has been infected with a virus (these include trojans, spyware, adware and ransomware). Your anti-virus programme is now probably disabled, as well as most of your computer’s settings!

Many people at this stage mistakenly believe that the warning sign comes from their virus protection software. Unfortunately, they follow the instructions on screen and give away many personal details including their credit card number. They’ll obviously get charged by the rogue software and, worse than that, might get their credit card cloned or be victims of identity theft.

At SOS Computer, we are experts at removing such infections, and many more. For a set fee, we’ll remove all viruses and threats, from the easiest to the most stubborn ones. We’ll check the security level of your computer and make the necessary changes to increase the safety and privacy of your data once you go back online.

Viruses can also be in emails pretending to come from legitimate sources, so it’s important not to click on any links that you do not totally trust.

Smart Tech
What does it mean?
Smart tech provides a home, office or other building with advanced, automated systems that give users control over the functions in that space. For example, a smart home might have appliances such as TVs, computers, security and camera systems, and services, such as lighting and heating, that can communicate with each other. And they can all be monitored and controlled by voice, remote control, tablet or smartphone, from inside or outside the house.

Systems like Google Home, Apple HomeKit and Nest will work with certain appliances but not others. And there are other issues such as data sharing and privacy that you should consider.

What do I need?
It depends on the level and number of activities you want to control and how much you want to spend. And it also depends on whether you are making gradual changes to an existing building or starting from scratch with a new or remodelled one. So you can start by connecting just one or two suitable appliances and adding more as you go, or you can go full-on Futurama and have everything that smart tech can currently provide (the robots aren’t quite there yet.)

We can audit your space to check which systems would be best for you now, taking on board your needs, budget and future plans for smart living. And we’ll give you expert advice on purchase and installation.

Setup and use
We offer a full installation service; we’ll also fully check your new system and show you how to get the most from it.